Frequently Asked Questions
Everything you need to know about orders, shipping, sizing, and returns.
We’re here to help
Find answers to common questions about your order, shipping, sizing, product care, and returns.
Order changes, payment methods, and confirmation emails.
Delivery times, tracking, and international shipping.
Fit guidance, fabric care, and original print details.
Return eligibility, exchanges, and refund timing.
Made for warm days
Soft texture, easy movement, and relaxed details for everyday resort wear.
Packed with care
Your Suncrestwear order is prepared with attention from our studio to your door.
Here when you need us
Questions about sizing, shipping, or your order? Our support team is happy to help.
Orders & Payment
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at hello@suncrestwear.com. Once your order has been processed or shipped, we may not be able to make changes.
What payment methods do you accept?
We accept major payment methods available at checkout, including credit cards and other secure payment options supported by our store.
I didn’t receive my order confirmation email. What should I do?
Please check your spam or junk folder first. If you still cannot find it, contact us at hello@suncrestwear.com with the email address used at checkout.
Shipping & Delivery
Do you ship internationally?
Yes, we ship to selected international destinations. Available shipping options and estimated delivery times will be shown at checkout.
How long does shipping take?
Order processing usually takes 1–3 business days. Delivery time depends on your location and the shipping method selected at checkout.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
My package says delivered, but I haven’t received it. What should I do?
Please check around your delivery area and ask neighbors or your local carrier first. If you still cannot locate the package, contact us and we’ll do our best to help.
Size & Product
How do I choose the right size?
We recommend comparing our size chart with a shirt you already own and like. Please note that our size chart refers to garment measurements, not body measurements.
Will the shirt shrink after washing?
Our shirts are designed to maintain their shape when cared for properly. For best results, please follow the care instructions on the product page or garment label.
Are your prints original?
Yes. Our prints are created from original artwork and carefully developed into wearable patterns for men’s shirts.
Are the shirts suitable for warm weather?
Our shirts are designed for relaxed daily wear, vacations, beach days, and warm-weather occasions. Please refer to each product page for specific fabric details.
Will the print fade after washing?
To help preserve the color and print quality, we recommend washing with similar colors, using cold water, and avoiding bleach.
Returns & Exchanges
What is your return policy?
We accept returns within the return period stated in our Return & Refund Policy. Items must be unworn, unused, and in their original condition.
How do I start a return or exchange?
Please contact us at hello@suncrestwear.com with your order number and reason for return or exchange.
When will I receive my refund?
Once your return has been received and approved, your refund will be processed back to your original payment method. Processing time may vary depending on your bank or payment provider.
Do you refund shipping fees?
Shipping fees are generally non-refundable unless otherwise stated in our Return & Refund Policy.
From original artwork to wearable shirts
Every Suncrestwear print begins with original artwork and is carefully developed into a pattern that feels expressive, relaxed, and easy to wear.
How to choose the right size
For the best fit, compare our garment measurements with a shirt you already own. Measure chest, shoulder, length, and sleeve before choosing your size.
Still have questions?
We’re happy to help. Contact us and we’ll get back to you as soon as possible.