Refund policy

Refund & Return Policy

Your satisfaction matters to us. If something is not right with your order, please contact us and we will help review the issue.

Return Window

We accept return requests within 30 days of delivery.

Return Eligibility

To be eligible for a return, items must be unworn, unwashed, unused, and in the same condition that you received them. Items should include original tags and packaging where applicable. Proof of purchase is required.

Promotional Items

Promotional items purchased during regular sitewide sales are eligible for return. Only products explicitly marked “Final Sale” are non-returnable.

Non-Returnable Items

We cannot accept returns for items marked Final Sale, gift cards, items that have been worn or washed, items damaged by the customer, or items returned without prior approval.

How to Start a Return

To request a return, email us at hello@suncrestwear.com with your order number, the item you would like to return, and the reason for return. Please wait for return instructions before sending anything back.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or credit card provider may need additional time to post the refund.

Exchanges

If you need a different size or item, please contact us. The fastest solution is usually to place a new order after your return is approved.

Damaged or Incorrect Items

Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos so we can evaluate the issue and make it right.