Refund & Return Policy

Content:

Your satisfaction is important to us.
If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be in unused, unworn condition

  • With original tags and packaging

  • No stains, odors, or damage

Non-returnable items

  • Sale items

  • Final clearance

  • Gift cards

Refunds

Once we receive and inspect your return, we will notify you of approval.
Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

We currently don’t offer direct exchanges.
You may return your item and place a new order.

How to start a return

Contact us at hello@suncrestwear.com with:

  • Order number

  • Item name

  • Reason for return

We will provide return instructions.

Customer Support

Email:
hello@suncrestwear.com

Business Hours:
Monday - Friday
9:00 AM - 6:00 PM (GMT+8)

We usually respond within 24 hours.