Refund & Return Policy
Content:
Your satisfaction is important to us.
If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be in unused, unworn condition
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With original tags and packaging
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No stains, odors, or damage
Non-returnable items
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Sale items
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Final clearance
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Gift cards
Refunds
Once we receive and inspect your return, we will notify you of approval.
Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
We currently don’t offer direct exchanges.
You may return your item and place a new order.
How to start a return
Contact us at hello@suncrestwear.com with:
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Order number
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Item name
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Reason for return
We will provide return instructions.
Customer Support
Email:
hello@suncrestwear.com
Business Hours:
Monday - Friday
9:00 AM - 6:00 PM (GMT+8)
We usually respond within 24 hours.